Shipping Policy
A legal disclaimer
At Dawnies Diamond Art and More, we are committed to providing you with high-quality diamond paintings and other craft kits and ensuring a smooth shipping experience. Please read our shipping policy below for details on processing times, shipping methods, and delivery expectations.
Order Processing Time
Orders are typically processed within 3-5 days after payment confirmation, excluding weekends and holidays.
Processing time may vary during peak seasons or special promotions.
Shipping Cost and Time
At the moment we only ship to the UK but watch this space as I aim to be a worldwide supplier. Our shipping cost is just £4.00 per order, not per item.
After your purchase, we will be responsible for the taxes and fees incurred during the shipping of the item.
Shipping Carriers
We partner with leading reliable carriers such as DHL, Royal Mail, DPD, and UPS to ensure timely delivery. Rest assured, we'll select the most suitable carrier for your order.
Estimated Delivery Times
Receiving time = Processing time(3-5 days) +Shipping time(4-9 days)
Important note: Please note that all estimated shipping times stated are based on normal conditions.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
If you have an account with us, you can also log in to view your order history and track current orders.
Shipping Notifications
We will keep you informed about the status of your order via email. You will receive order confirmation, shipping confirmation, and, if necessary, any delay notifications.
Lost or Damaged Shipments
In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.